Operations Supervisor

DHL Global Forwarding Mauritius has an opening for an Operations Supervisor where you will lead a team of OPS Freight Specialists to efficiently execute OPS activities while ensuring adherence to service promises and regulatory standards.

Operations Supervisor

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding Mauritius has an opening for an Operations Supervisor where you will lead a team of OPS Freight Specialists to efficiently execute OPS activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing GP and productivity, fostering customer-centric culture, managing the ownership of OPS responsibilities to drive financial performance. Act as the primary escalation point for any OPS exceptions. Regular performance evaluations and proactive monitoring are essential to identify and implement improvements.. Join us in connecting people and improving lives!

In this Operations Supervisor position

• To own and manage OPS processes in strict adherence to DGF business strategy, objectives, corporate guidelines, policies, procedures and instructions;
• To own and be responsible for corresponding portions of PnL – including GP generation and related DOE management.
• To own and be responsible for delivering proper service quality and operational excellence in adherence to OPS KPIs set;
• Ensure achievement of Productivity targets and ensure accurate job management control to ensure GP maximization on every file.
• To ensure OPS compliance with legislation, Industry and Internal DGF policies and standards;
• To participate in customer solutions development and implementation of new accounts.
• Drive growth in related markets while driving customer satisfaction and retention through regular customer visits & calls.
• To ensure optimal utilization of available resources to meet service standards.
• To maintain executive level customers relationships, research customer needs and monitor customer satisfaction.
• To maintain relationships with Network, contractors and suppliers.
• To evaluate, own, steer and be responsible for suppliers and contractors’ performance; to propose solutions to improve this performance.
• To support Product with development of solutions for RFQs/tenders.
• To ensure timely processing of invoices and related documentation in line with DGF financial controls
• To Resolve and analyze issues in day-to-day delivery and implement practices for OPS focusing on increasing productivity and efficiency;
• To ensure continuous improvement by implementation and proper usage of First Choice, Station Improvements and other DGF tools.
• To manage operational planning on specific projects (urgent projects).
• To act as first level escalation point for all OPS issues.
• To Mentor Operations and request support from related support functions (BPO / IT / IMPAT / Finance / etc) wherever it is needed for proper Service delivery.
• Develop a high-performance service culture within the functional department.
• Plan, organize and direct and efficient and effective functional department.
• Develop KPIs with team members and monitor individual performance.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Now, here is what we need from you!

• Minimum of 5 years of experience in different areas of Operations;
• Deep knowledge of forwarding business;
• Good knowledge of CW1 and other DGF applications;
• Strong analytical skills and good communication skills; 
•  Ability to work under pressure; 
• Strong problem-solving mentality; 
• Excellent command of both English & French languages (both written and verbal); 
• Proven ability to work under pressure and a demonstrated ability to use own initiative;
• Management skills; 
• High level of attention to details; 
• Interpersonal skills; 
• Good understanding of Financial principles; 
• Influencing skills; 
• Negotiation skills; 
• Planning and organising skills; 
• Business Processes skills; 
• Project Management; 
• Presentation skills; 
• Fully compliant in all aspects of customs affairs;
•  Excellent in analytics, logic & statistic skills; 
• Strategic thinking level; 
  
  

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics