Chinese Speaking Guest Relations Officer

Plan and coordinate the provision of friendly and efficient services to the Chinese guests

RESPONSIBILITIES
• Plan and coordinate the provision of friendly and efficient services to the Chinese guests

• Schedule activities for the guests 

• Coordinate and supervise activities for the Chinese guests

• Assist the front office staff members with check-ins / check-outs of Chinese guests

• Greet Chinese Guests upon arrival

• Assist key departments (F&B, Spa ) in being receptive to the needs of the Chinese guests

• Attend recreation activities when necessary (to help the Chinese guests)

• Assist with translations to Chinese guests (information: guest directory; menus etc.) 

• Provide feedback from Chinese Guests to the Guest Services Manager for action

• You may be required to assist the team with some paperworks / duties, as and when the need arises.

EXPERIENCE
At least 2 years as Chinese Speaking Guest Services Agent in a 5* luxury property is mandatory.

OTHER SKILLS & BENEFITS TO BE OFFERED
-Excellent planning, organizing and interpersonal skills.
-Proactive, creative, outgoing and outspoken personality
-Good Listener, able to react in all situations
-Fluent in English and French
-Chinese/Mandarin language is a must.