Client Relations and Sales Officer
- Mauritius
- Not disclosed
- Permanent
- Added 30/07/2025
- Closing 29/08/2025
- Dana Schierhout
Manage client relationships, ensure satisfaction, and support sales through communication and service coordination.
Job Summary:
We are seeking a proactive and personable Client Relations and Sales Officer to manage and nurture relationships with clients, ensuring excellent service delivery and client satisfaction. The successful candidate will serve as a primary point of contact for clients, address their needs and concerns, and support long-term engagement and loyalty.
Key Responsibilities:
- Act as the main liaison between the company and clients, ensuring smooth communication and prompt issue resolution
- Build and maintain strong, long-lasting relationships with new and existing clients
- Respond to client inquiries via phone, email, or in-person meetings in a professional and timely manner
- Coordinate with internal departments to ensure client requirements are clearly understood and met
- Follow up on client feedback and take proactive steps to improve service delivery
- Maintain accurate records of client interactions, sales agreements, and service requests
- Support client onboarding processes and provide information about products or services
- Prepare reports on client satisfaction, retention, and service quality metrics
- Identify opportunities to upsell or cross-sell additional services/products
- Represent the company at client meetings, events, or industry gatherings as needed
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- 2+ years of experience in client relations, customer service, or account management
- Strong interpersonal and communication skills (verbal and written)
- Excellent problem-solving and conflict resolution abilities
- Professional appearance and customer-focused attitude
- Proficiency in MS Office and CRM software (e.g., Salesforce, HubSpot)
- Ability to handle multiple client accounts and work under pressure
- High level of discretion and confidentiality
- Experience in Real Estate.
- Multilingual capabilities
- Familiarity with KPIs related to customer satisfaction and retention
- Ability to work independently and as part of a cross-functional team
Bolt Talent Solutions (Pty) Ltd
- 1st Floor, La Promenade, The Trademark, MU, 80829, Moka, Mauritius
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