RECEPTIONIST

The Receptionist is responsible for overseeing front desk operations, ensuring that guests receive outstanding service. This role involves managing check-ins and check-outs, handling reservations, performing nightly financial audits and addressing any guest needs or inquiries.

DUTIES AND RESPOSIBILITIES

• Greet and check in/out guests in a friendly and efficient manner.
• Handle guest inquiries, resolve issues, and provide information about hotel services and local attractions.
• Manage room bookings, cancellations and modifications accurately.
• Assist with special requests and ensure a smooth guest experience.
• Conduct nightly audits of financial transactions, ensuring accuracy and compliance with hotel policies.
• Prepare and distribute daily financial reports for management review.
• Process guest payments and maintain accurate billing records.
• Ensure the front desk area is tidy and well-organized at all times.
• Monitor hotel security and respond to emergencies or incidents as necessary.
• Perform regular checks of the hotel premises to ensure guest safety.

QUALIFICATIONS

• Previous experience in a hotel or customer service role preferred.

• High school diploma or equivalent; hospitality or business-related coursework is a plus.

• Flexible schedule with availability to work nights, weekends and holidays.

• Ability to work independently during night shifts, as well as part of a team.

• Exceptional communication and interpersonal skills.

• Proficient in hotel management software and Microsoft Office Suite.

• Strong attention to detail and excellent organizational skills.