Coordinator - Data Management Unit

The Coordinator DMU – Operations is responsible to direct and administer the day-to-day operations and activities of one of the assigned areas of Business Operations i.e., DMU, CDD, CPU or Correspondence unit.

The Coordinator - DMU  is responsible to direct and administer the day-to-day operations and activities of one of the assigned areas of Business Operations i.e., DMU, CDD, CPU or Correspondence unit. This role is responsible to provide leadership, support and guidance to the team and ensures compliance with established regulatory guidelines, procedures and provide high quality services.

KEY RESPONSIBILITIES:

• Lead and manage subordinates to ensure smooth running of the department
• Establish standard process flows within the units so as to ensure seamless output is delivered.
• Updates superiors to ensure all applications e.g., Finacle/ email/RPA/CTS/DDS/Laser Fiche/Agency Banking are up and running and liaise with the respective technical team to resolve any technical issues encountered.
• Work closely with the team to set and/or implement policies, procedures and new systems.
• Ensure reconciliation tasks are completed in a timely manner and any discrepancies are reported to superiors.
• Ensure customer queries, phone calls and emails are attended in a timely manner.
• Identify potential and inherent risks of the Unit and measure effectiveness of its control in place, maintain Risk Register.
• Ensure Regulatory RFI & other request are attended within Timeline.
• Ensure claims are sent and follow up until funds are received within an agreed timeline.
• To ensure that transactions are carried out as per bank’s policies, procedures and best practices.
• To ensure timely reporting to relevant authorities (BOM, etc...)
• Build and lead an effective and cohesive team.
• Self-development and continuous personal developments.
• Coach & Motivate team members to ensure Employee Engagement Level

PREREQUISITES:

• Candidate should have at least HSC or diploma/degree in Banking from a recognized institution or an alternative qualification from a recognized institution / university relevant to the scope of work and acceptable to the Bank
• Minimum 10 years working experience in the Banking sector would be an advantage.
• Good knowledge in banking policies, guidelines & procedures and regulations would be an advantage.
• Maintain confidentiality of bank’s information and conduct business with high Integrity & Governance.
• Proficient in Excel/ MS office tools.

SKILLS:

• Team player – enjoys working in a team/collaborative
• Time Management
• Planning, Organizing, and reporting
• Process and quality driven with high attention to details
• Analytical, proactive and solution oriented
• Good verbal and written communication