Kids Club Manager

The Kid’s Club Manager ensures that the Kid’s Club delivers a safe and positive member experience. Kid’s Club Manager contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the good running of the operation.

MINIMUM REQUIREMENTS

Education

• High School Diploma
• Supervisory level training
• Management stress
• General education related to Child care
• Kids safety awareness
• First aid and Cardiopulmonary Resuscitation (CPR) from an approved organization.
• Kids Pedagogy
• Customer care

Work experience

• At least 3 years experience in Kids Club related to hospitality.

Professional skills

• Speak fluently English and French
• Speak fluently English and French
• Experience with several hotel operation systems
• Skilful in planning tasks/roster
• Strong communication and interpersonal skills
• Attention to detail (Kids allergies or medical restriction)
• Can provide First aid
• Food handlers certificate

• Company policies and procedures pertaining to position
• Principles of Babysitting
• Provide a sincere and loving attitude toward children showing patience and concern for their well being
• Handle any situation calmly and sensibly
• Work independently
• Use discretion
• Communicate clearly and concisely, both orally and in writing

Personal skills

• Patience in dealing with children and customers
• Energetic and friendly
• Able to work in team spirit and communicate
• Care about personal hygiene and grooming
• Innovative and creative
• Fair and pleasant personality
• Fit to work odd hours

Look and Feel

• Energetic, dynamic, sportive, fit and easy-going personality
• Devoted and willing to deliver a fun and safe service to our young guest.
• Pleasant and friendly personality to encourage kids to join in Kids Club and participate in the activities
• Well groomed and good body posture.
• Good health and physical standing

TASKS & RESPONSIBILITIES

• Assists Planning Departmental Director with all member concerns regarding Kid’s Club.
• Trains all Kid’s Club Hostesses to perform duties according to company policy.
• Provides care to children, attending to their personal needs.
• Disciplines children and recommend or initiates other measures to control behavior
• Develops and implements activities for the children.
• Center attention on the children’s needs and safety at all times. Follow all safety rules.
• Project a positive friendly and caring attitude at all times while interacting with children and their parents.
• Provide parents and guardian information of the child’s behavior and any unusual occurrence or activity involving their child.
• Follow up Kid’s arrival as per Hotel policy and Kid’s registration.
• Follow up Kid’s Birthday.
• To ensure Weekly program is done and distributed to guest.
• To ensure Kid’s Club website is updated.
• Innovative ideas to be proposed for Kid’s Club Marketing as per Hotel policy.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Deal effectively with a diversity of individuals.
• Understand and follow oral and written instruction.
• Adjust to the changing demands of works.
• Respond to requests and inquiries from the customer and staff.
• Effective interpersonal relationships.

• Ability to work odd-hours.
• Review guest feedbacks, revise, and create club paperwork.
• Ensure special program is being prepared for special events like Easter, Festive and School holidays.
• Communicate with Kid’s Club Hostesses (Daily briefing, Monthly meeting).
• Daily inspection of the Kid’s Club: Safety environment and Hazard free.
• Ensure operation materials are available.
• Ensure staff grooming and welfare.
• Ensure KPI’S and Training.
• Manage guest complaints and seeks for solution.