Expert(e) du système d’information (SI)

Or diploma

When you are ready, Orange Business is here to support you!

We are a network and digital integrator with end-to-end expertise across the entire digital value chain, enabling our clients to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a dedicated team committed to delivering comprehensive, consistent, and sustainable solutions—wherever our customers operate. With more than 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and enhance your skills in a sector full of exciting challenges and opportunities.

Context:

The France Supply Chain (SCF) is responsible for distributing network equipment to operational units, terminals to FT retail stores, and to end customers.

 The Supply Chain Solutions Department (DSSC) is in charge of managing projects, maintaining, and evolving the Information System (IS) to ensure alignment with business needs.

Missions:

Within this department, the Service Center provides support actions for applications in compliance with service level commitments made to the customer, particularly in terms of response time and service restoration.

It handles complex issues spanning multiple functional domains, involving various stakeholders, and requiring strong knowledge of information systems and business processes (logistics, procurement, distribution, supply, and after-sales services).

Main Responsibilities:

Your key responsibilities will include:

• Performing all routine operations required for the start-up and proper functioning of applications in accordance with procedures.
• Executing actions and monitoring applications and application flows in line with established procedures.
• Monitoring and controlling the smooth execution of production operations.
• Contributing to compliance with service contracts (SLAs).
• Developing functional expertise on applications.
• Providing IS application support by:
• Managing relationships with IS users.
• Handling user incident reports.
• Leading the resolution of production incidents within the IS.
• Proposing workarounds to unblock business activities.
• Suggesting IS improvements.
• Making recommendations on the effective use of IS applications.
• Working effectively in a cross-functional environment.
• Contributing to knowledge capitalization by documenting resolutions and solutions within the scope of expertise.
• Staying informed about IS evolutions to ensure continuous skill development.
• Organizing or participating in operational meetings.
• Contributing to the preparation of steering and governance meetings

Required Skills and Qualities:

Success in this role will be ensured by the following skills and attributes:

• Strong customer satisfaction mindset
• Structured, organized, and detail-oriented
• Excellent analytical and synthesis skills
• Ability to work effectively within a team
• Strong interpersonal and communication skills
• Knowledge of distribution logistics
• Experience with ERP systems
• Ability to quickly acquire business and functional knowledge
• Capacity for self-learning and continuous development
• Willingness to learn and broaden expertise
• Ability to uplift and support team skill development
• Strategic vision
• Proactive contributor to continuous functional improvement
• Ability to convince, influence, and mobilize stakeholders
• Ability to operate effectively under pressure
• Experience working in project-based environments
• Demonstrated leadership capabilities
• Proactive and initiative-driven mindset
• Strong adherence to predefined processes
• Flexibility in working hours (10:00–19:00 & 11:00–20:00)
• Ability to work under pressure and manage multiple tasks using a team-oriented problem-solving approach
• Results-driven with strong problem-solving skills
• Ability to produce and maintain technical documentation

Technical Skills

• MS Office: Word, Excel, PowerPoint
• Databases & Development: PL/SQL, Oracle 10g+, Oracle 12c, MySQL, Java, Perl
• Systems & Tools: Linux, ERP systems, Citrix, Network systems, Windows Server 2003+ & 2012, Tomcat
• Integration & Transfers: FTP, CFT, SoapUI
• Administration Tools: Xshell, WinSCP

Education, Qualifications, and Experience

Minimum Requirements:

• Bachelor’s degree (BAC +3 / BSc) in Computer Science or equivalent qualification
• 2–3 years of experience in Application Support
• Experience in Information Systems is an asset
• Knowledge of PL/SQL and databases