Claims Handler

Job Purpose To handle motor claims efficiently from notification to settlement and effect payments as per terms and conditions

Main Responsibilities

• Monitor claims including cost to ensure that they are being processed and settled in an efficient and timely manner as per workflow and KPI set
• Collect accurate information and documents to proceed with claims analysis before providing a stand and/or taking decisions in respect of the validity of the claims
• Guide Policyholders on how to proceed with a claim in line with the Insurance Policy contracted and provide regular feedback of progress
• Appoint surveyor to assess the extent of the damage and/or provide their views for any specific issues
• Process with payment to Insured and suppliers as per KPI
• Give feedback to complaint coordinator following a complaint within KPI
• Monitor the cost of claims and assess the reasonableness of the claims made as per estimate of repairs v/s circumstances of accident/claim
• Monitor generic cases (less than Rs 50,000) done by internal surveys done
• Set the adequate reserves and report on loss ratio
• Issue request for contract cars and follow for any swapping

 Job Requirements

• HSC
• Certificate CII would be an advantage
• More than 1 year experience in a similar job.     
• Highly motivated, proactive and dynamic person.
• Good Communication skills, Verbal and Written
• Accuracy and attention to details