Assistant Restaurant Manager

To assist the Restaurant Manager in planning, organising, implementing and co-ordinating the smooth and efficient operation of the Restaurant on a daily basis.

 

Responsibilities

•           Actively participates in and oversees the provision of excellent service to guests during breakfast, lunch and dinnertime, and in case of any special functions in the restaurant.

•           Helps restaurant team members in greeting and seating guests.

•           Converses with guests to obtain feedback and suggestions for improvement.

•           Handles guest’s complaints efficiently through appropriate interaction and action and/or referral to F&B Management.

•           Obtains information on guests’, visitors’ or repeaters’ preference of meals, drinks and cocktails and special requirements (e.g. allergies), and ascertains that these preferences are adhered to by team members.

•           Answers queries about all items on the restaurant menu, their basic ingredients and method of preparation.

•           Increases sales through making suggestions, proposing additional items and making use of suggestive selling techniques.

•           Assists the Restaurant Manager in maintaining an accurate reservation system for the restaurant function.

•           Subsequently advises the Chef of the number of reservations and any special requests.

•           Maximises the aesthetic appeal of the restaurant by use of display, decoration items and buffet ups.

•           Verifies accurate settlement of guests’ bills to ensure that all money due has been collected in accordance with the Hotel’s policy.

Qualifications

•        Diploma in Hotel Management or NTC Level 1 in Hotel Management

Previous performance

•        A minimum of 2 years of working experience in a similar position preferably in a 5 star resort.

Other requirements

 (Management reserves the right to call only best suitable candidates)