Lead the implementation, integration, and continuous improvement of business applications, particularly Microsoft Dynamics 365 Business Central and associated cloud solutions. 

Manage the full application lifecycle from requirement gathering, planning, implementation, testing, and deployment through to support and optimisation. 

Ensure effective cross-application workflows, API-based integrations, and secure data exchange between systems (ERP, CRM, HRMS, PowerBI, etc.). 

Translate business needs into technical specifications, supporting application configuration and customisation in coordination with vendors and in-house resources. 

Manage the performance, development, and scheduling of the Business Applications team: 

Assign tasks and projects 

Monitor progress and deliverables 

Set individual and team KPIs and conduct regular performance reviews 

Provide mentoring and coaching to team members 

Oversee application support and training to end-users, ensuring a high standard of service and minimal disruption to business operations. 

Establish and enforce governance frameworks, application policies, documentation standards, and data integrity protocols. 

Collaborate with internal stakeholders to assess digital requirements and recommend appropriate business solutions. 

Maintain vendor relationships and manage third-party service providers to ensure quality and timely deliverables. 

Lead and contribute to strategic digital transformation initiatives across departments. 

Prepare regular reports and insights on system usage, project delivery, and application performance for the Head of Technology and leadership team. 

Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field (Master’s degree preferred). 

Relevant Microsoft certifications (Dynamics 365, Power Platform, Azure, Power BI) are highly desirable.  

10+ years of experience in ERP and business applications implementation and support, including at least 3 years in a leadership or management role. 

Demonstrated experience with Microsoft Dynamics 365 Business Central and cloud-based business applications. 

Strong background in API integration, system architecture, and workflow optimisation. 

Experience in managing teams, setting KPIs, scheduling work, and driving team performance. 

Proven success in leading full project lifecycles, managing change, and handling cross-functional business requirements. 

Leadership and People Management: Capable of motivating, guiding, and evaluating a team. Strong organisational and delegation skills. 

Technical Acumen: Deep knowledge of Microsoft ecosystem (Dynamics 365, Power Platform, Azure) and modern integration practices (REST APIs, middleware, etc.). 

Analytical and Problem Solving: Strong ability to translate complex requirements into functional solutions. 

Project Management: Competent in Agile or hybrid project methodologies, resource planning, and deadline-driven execution. 

Stakeholder Engagement: Strong interpersonal and communication skills and change management skills,enabling seamless collaboration with both technical and non-technical audiences.  

User-Centric Mindset: Commitment to delivering high-quality, intuitive, and value-adding digital experiences for end users. 

Documentation and Governance: Ability to formalise processes, controls, and procedures with precision and clarity.