Training Manager

The Residence Mauritius is presently recruiting an experienced and dynamic Training Manager.

Role Description:

• Deliver trainings to our Team Members, at various levels
• Assist departmental trainers in the quality-delivery of SOP-based trainings
•  Analyse guest satisfaction surveys / feedback to determine training plans for areas needing improvements
•  Liaise with external Training providers / Institutions as may be required
• In Charge of our Internal training Academy, duly registered under the MQA
• Ensure Proper coordination with institutions sucha as - hotel traning schools, universities, HRDC, MQA and others
• Participate in setting training budgets