Team Leader - Client Entity Management

At Rogers Capital, we are a dynamic team of strategists, thinkers, and innovators – united to help you defy limitations. With ingenious solutions, we navigate through evolving markets, converting challenges into opportunities using our credit expertise, corporate legacy, and cutting-edge technology.

About Rogers Capital

At Rogers Capital, we are a dynamic team of strategists, thinkers, and innovators – united to help you defy limitations. With ingenious solutions, we navigate through evolving markets, converting challenges into opportunities using our credit expertise, corporate legacy, and cutting-edge technology. But our story extends beyond expertise – it’s about our unwavering commitment, passion, loyalty, and people – the values that truly count.

Embodying Agility, Pioneering, and Excellence, we drive transformation for our people, clients, businesses, and the communities they thrive in. Together, we conquer new horizons.

Summary of the Role

Lead and coach a team of Associates and Senior Associates in the Client Entity Management Team to ensure timely and efficient operations, high-quality deliverables and seamless collaboration. Assist the Line Manager / Head of Department in the day-to-day operations of the Client Entity Management Team, including resource planning, process optimisation and addressing operational challenges. Take responsibility for meeting team objectives and regularly update the Line Manager / Head of Department on progress. Provide accurate, meaningful and timely information or statistics as requested by the Line Manager / Head of Department, or other departments within set timeframe.

Main Responsibilities

• Lead and coach a team of Associates and Senior Associates in the Client Entity Management Team to ensure timely and efficient operations, high-quality deliverables and seamless collaboration.
• Act as the reviewer for work produced by Associates and Senior Associates, ensuring accuracy, compliance with defined processes and templates, and adherence to applicable laws and regulations. Ensure all deliverables of Client Entity Management are accurate, high-quality and submitted within agreed timelines.
• Assist the Line Manager / Head of Department in the day-to-day operations of the Client Entity Management Team, including resource planning, process optimisation and addressing operational challenges.
• Provide regular reports, trackers, and dashboards to the Line Manager / Head of Department, highlighting task completion rates, team performance, and key success metrics. Issue recommendations for process improvements based on data trends.
• Process and assign incoming tasks and requests for Client Entity Management and ensure that all tasks are completed on a timely basis and in the most efficient and optimal manner.
• Coordinate with IT support and Project team to resolve technical issues, assist in the implementation of new technologies. Update and maintain client information on digital platforms. Ensure completeness of client records on work platforms.
• Take responsibility for meeting team objectives and regularly update the Line Manager / Head of Department on progress. Drive productive meetings for Client Entity Management with team members and key stakeholders, providing recommendations and following up with action items daily.
• Provide accurate, meaningful and timely information or statistics as requested by the Reporting Line / Head of Department, or other departments within set timeframe. Adhere to data collection and management procedures to prepare, collect, record and input data. Verification of data for accuracy and completeness.
• Collaborate with the Line Manager/ Head of Department on operational excellence initiatives, strategic operations projects, and the continuous improvement of processes to align with organisational goals. Implement enhancements to improve the efficiency, productivity and quality of operations within the team.
• Deal with authorities, banks, auditors and other service providers. Provide support on clients’ requests. Ensure all transactions pertaining to the management of the clients’ affairs are executed promptly and efficiently.
• Ensure records are properly maintained and compliant with local legislations including file reviews /KYC updates, conducting due diligence, etc. Filing, Scanning of Client records and updating of information on relevant system within the set deadlines.
• Review and validate time records for Associates and Senior Associates, promptly identifying and resolving any inconsistencies or irregularities to ensure productive time is optimised. Assist in monitoring timely submission and validation of time sheets for Client Administration and Fund Services, including analysis of timesheet reports of chargeable and billable time.
• Constantly scan the business environment, advising senior management about developments and opportunities for growth in the business. Share the knowledge among colleagues & team members.
• Meeting statutory deadlines for filing of accounts, TRC, CRS, FATCA amongst others. Monitor filing of Financial Statements and produce exception report for Compliance team and trackers for Client Operations team. Ensuring compliance with all relevant regulations, laws, guidelines,including internal policies and procedures,etc.
• Any other cognate duties that you may be requested by the Management of the Company to perform in furtherance of the objects, financial and business targets of the Company.
• Coach and train Associates and Senior Associates on an ongoing basis, ensuring they meet established performance standards and remain updated on processes, templates and best practices.Train and develop team members to continually improve their performance.
• Remain well informed on changes in legislation and the financial services environment impacting the industry of the Company. Ensuring compliance with all relevant regulations, laws, guidelines,including internal policies and procedures.
• Be committed to excellence and promote efficiency by setting personal example of corporate values (Agility, Pioneering & Excellence).

Ideal Candidate Profile

• First Degree in Law and Management or Accounting and Finance or any other relevant fields.
• Studying towards ICSA qualification will be a definite advantage.
• At least 5 years’ experience within the Global Business sector.
• Dynamic, committed and proactive.
• Able to work under pressure with tight deadlines.
• Strong interpersonal and communication skills are essential.
• Proven experience in task allocation, progress monitoring, and quality assurance within a team setting.

What’s in it for you? 

• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
• Pension Scheme – Enjoy a pension plan with company contributions for your future.
• Company Doctor Services – Free on-site medical consultations for your health needs.
• Performance Bonus – Earn a bonus for your hard work.
• Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.
• Exclusive Employee Discounts – Benefit from a wide range of discounts with ENL & Rogers Mobile App.
• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
• Learning & Development – Grow with training and development opportunities through our Training Academy.