Supervisor, Security

As Security Supervisor, you will ensure the safety of guests, staff, and property by leading security operations, managing the team, responding to incidents, and enforcing safety standards. The role requires strong leadership and calm, effective decision-making under pressure.

Key Duties and Responsibilities

1. Supervising Security Staff

Manage and coordinate the daily activities of security guards and officers.

Create duty rosters, assign shifts, and ensure adequate coverage.

Provide leadership, mentorship, and conflict resolution among the team.

2. Monitoring Security Systems

Oversee the use of surveillance cameras, alarm systems, and access control systems.

Respond to security breaches, alarms, and other emergency situations.

3. Training and Development

Train new security personnel on company policies, procedures, and emergency response.

Conduct regular drills and refresher training for ongoing staff development.

4. Incident Response and Reporting

Respond promptly to incidents such as theft, vandalism, trespassing, or accidents.

Investigate disturbances and write detailed incident reports.

Liaise with law enforcement or emergency services when needed.

5. Ensuring Compliance

Enforce company rules and regulations.

Ensure that all security operations comply with legal and ethical standards.

6. Risk Assessment and Prevention

Identify potential security threats and vulnerabilities.

Recommend and implement preventative measures.

7. Patrolling

Conduct random inspections or patrols of the premises to deter unauthorized activity.

Ensure security posts are manned and equipment is functioning properly.

8. Customer and Staff Interaction

Assist employees, visitors, or clients with security-related issues.

Provide excellent customer service while maintaining a professional security presence.

9. Administrative Tasks

Maintain records of security activities, attendance, and incident logs.

Manage security budgets, equipment inventory, and resource allocation.

10. Emergency Preparedness

Develop and implement emergency response procedures.

Coordinate evacuation drills and safety awareness programs.

Please note that these tasks are not exhaustive, and additional reasonable requests may be made by management in line with your role.