Supermarket Manager

To oversee daily operations, leading staff, managing inventory, ensuring customer satisfaction, and driving sales.

Main Duties & Responsibilities

• Develop and implement strategies to drive sales and increase profitability.
• Manage the supermarket's budget, including monitoring expenses and minimizing waste.
• Ensure that the store is properly stocked with products and manage inventory levels to prevent shortages or overstocking.
• Hire, train, and supervise supermarket staff, ensuring that they provide excellent customer service and follow company policies and procedures.
• Develop and enforce operational policies and procedures to maintain a safe and clean environment for staff and customers.
• Monitor and analyse sales and customer data to identify trends and opportunities for improvement.
• Collaborate with suppliers and negotiate contracts to ensure competitive pricing and quality products.
• Resolve customer complaints and ensure a high level of customer satisfaction.
• Stay informed about market trends, new products, and competitors to make informed business decisions and maintain a competitive edge.
• Conduct regular performance evaluations of staff and provide feedback and coaching to promote professional growth.

Profile

• Bachelor's degree in Business Administration, Retail Management, or any related field.
• At least 10 years’ proven experience as a Supermarket Manager or similar role.
• Knowledge of supermarket operations, including merchandising, inventory control, and customer service.
• Strong leadership and management skills to effectively lead and motivate a team.
• Strong negotiation skills regarding listing fee, Till point, TG ‘Tete de Gondole’.
• Problem-solving and decision-making skills to address issues promptly and effectively.