Sales & Marketing Coordinator - Leisure

Under the supervision of the Sales & Marketing Manager – Leisure, you will play a key role in building and strengthening relationships with existing partners while actively identifying new business opportunities.

• Prospect and develop new leisure experiences to expand the company’s portfolio.
• Collaborate with the Reservations team to support special booking requests and ensure seamless client service.
• Manage and nurture relationships with DMCs and other key partners, ensuring regular communication, performance follow-up, and alignment on offers, terms, and objectives.
• Identify and develop new revenue opportunities across relevant markets.
• Maintain accurate and up-to-date sales reports and documentation.
• Monitor market trends and competitor activities, leveraging data and insights to inform strategy.
• Work closely with DMCs, hotel representatives, and clients to follow up on sales leads and convert opportunities.
• Propose and help implement improvements based on customer feedback to continuously enhance performance and satisfaction.
• Understand the company’s key drivers and challenges, adapting actions proactively to align with industry evolution.
• Handle any additional tasks related to the commercial development of leisure activities within the group.
• Assist the Sales & Marketing Manager – Leisure Services in preparing commercial presentations, forecasts, and performance analyses.
• Support the implementation, tracking, and reporting of KPIs related to sales performance and client satisfaction.
• Coordinate with other Business Units to identify and develop cross-selling opportunities, ensuring consistent communication of offers and experiences.
• Contribute to marketing and visibility initiatives by sharing market insights, photos, and content updates in collaboration with the Marketing team.
• Represent the Leisure Sales Department during site inspections, familiarization trips, and coordination meetings with partners and internal teams.

• Bachelor’s degree in Sales, Marketing, Tourism, Hospitality Management, or related field
• 3-5 years’ experience in sales or business development within tourism or hospitality
• Good knowledge of the Mauritian leisure and travel market is a plus
• Strong relationship-building and negotiation skills
• Analytical mindset with attention to results
• Team player with excellent communication skills
• Proficient in MS Office and CRM tools
• Fluency in English and French; other languages an advantage
• Valid driver’s license required; own vehicle preferred.