SALES REPRESENTATIVE (AXESS LIMITED)

The Sales Representative is responsible to actively seek out and engage customer prospects. The Sales Representative will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

RESPONSIBILITIES AND DUTIES

• Sell pre-owned vehicles to meet or exceed monthly targets.
• Actively follow up on leads.
• Maximize profitability per sale through effective negotiation and pricing strategies.
• Maintain detailed knowledge of all vehicles in stock.
• Clearly explain difference between various models and brands.
• Position each vehicle according to customer needs and budget.
• Understand market value of vehicles.
• Conduct professional and informative test drives.
• Be knowledgeable about add-on products.
• Deliver premium buying experience.
• Ensure prompt follow-up and engagement with all prospective and existing customers.
• Resolve customer complaints or concerns in a timely and satisfactory manner.
• Provide complete and appropriate solutions for every customer, in a transparent and timely manner.
• Uphold company policies and legal requirements during all sales processes.
• Build long-term relationships with customers based on trust and credibility.
• Sell right cars at the right time.
• Identify slow-moving stock and work on strategies to improve turnover.
• Keep up-to-date with current inventory levels, age of stock, and key features.
  
• Maximize conversion rate from lead to sales.
  
• Proactively follow up on all sales leads from walk-ins, calls, online inquiries, and referrals.
  
• Maintain accurate records of all customer interactions in CRM or tracking systems.
  
• Identify opportunities to sell additional products such as warranties, insurance, accessories, or financing.

SKILLS

• Knowledge of pre-owned vehicle specifications, features, and condition assessment.
• Familiarity with sales processes and customer buying behavior.
• Knowledge of vehicle financing options, insurance, and extended warranties.
• Basic knowledge of CRM systems and sales reporting tools.
• Time management and organizational skills.
• Sound analytical and solution-oriented problem-solving skills.
• Ability to handle multiple leads and tasks simultaneously.
• Effective communication and interpersonal skills.
• Ability to maintain accuracy and attention to detail in documentation.
• Ability to remain professional and composed under pressure.
• Engaging confident and compelling presentation skills for vehicle demonstrations and test drives.

QUALIFICATIONS & EXPERIENCE

• At least HSC or equivalent.
• At least 3 years of relevant work experience in automotive industry
• Experience in automotive sales or a similar sales environment.
• Certification in sales or customer service.
• Proficient with computer applications and CRM systems.
• Proficient in French and English.