Room Service Manager - Royal Palm Beachcomber Luxury

MAIN RESPONSIBILITIES

• Oversee all Room Service operations, ensuring seamless, discreet, and elegant service delivery 24/7.
• Guarantee Forbes and Leading Hotels of the World standards in presentation, timing, and guest engagement.
• Coordinate with the Kitchen, Front Office, and Housekeeping for flawless order execution
• Lead, motivate, and train the Room Service team to deliver personalised and memorable dining experiences.
• Monitor guest satisfaction, resolve service issues promptly, and implement continuous improvements.
• Control budget, inventory, and cost efficiency, ensuring operational excellence and profitability.
• Uphold the highest hygiene and safety standards (HACCP, LQA) across all service periods.

QUALIFICATIONS AND PROFILE

• Diploma or Degree in Hospitality or Food & Beverage Management.
• Minimum 3–5 years’ experience in a managerial or supervisory role within luxury hospitality.
• Proven background in in-room dining or fine dining operations.
• Previous exposure to Forbes 5-Star or Leading Hotels of the World standards preferred.
• Strong knowledge of service etiquette, food and beverage pairing, and guest personalisation.
• Excellent command of English and French; additional languages are a plus.
• Excellent interpersonal, organisational, and decision-making skills.
• Committed to upholding the values of Excellence, Respect, Passion, and Authenticity.