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Reservation Clerk

  • Riviere du Rempart
  • Not disclosed
  • Permanent
  • Added 03/09/2025 
  • Closing 03/10/2025
  • Niresh Virasami
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LUX* Grand Gaube is recruiting a Reservation Clerk.

 

The successful incumbent will be responsible to:

•liaise with the Central Reservation Office to ensure that guest arrival and room allocation at the hotel is accurately and professionally carried out.
•Actively participates in the provision of excellent service to guests.
•Converses with guests to obtain feedback and suggestions for improvement.
•Verifies regularly that guest history and guest profile records are filled and accurately updated.
•Checks movements of the day on a daily basis.
•Provides effective assistance to guests during check-in and check-out.
•Complies with grooming and hygiene and with safety regulations and procedures as well as SOP at all times.
•Keep records of guests preferences.
•Ascertains that reservation files are received from the CRO 48 hours before the arrival of guests at the Hotel.
•Coordinates with all departments of the Hotel, so as to insert the likes and dislikes of guests in the guests history files and ensures that all guest information is clearly despatched to the relevant departments.

QUALIFICATIONS

•Minimum School Certificate (SC)
•NTC3 in Hotel Management.
•

PREVIOUS EXPERIENCE

•A minimum of 2 year of working experience in the Hotel Industry .
•A minimum of 2 - 4 years of working experience in frontline position.

OTHER REQUIREMENTS

•High levels of integrity and confidentiality.
•Excellent written and verbal communications skill in both English and French
•Dynamic, flexible and professional attitude.                                                                         
•Detail-oriented with excellent organisational skills, performing work accurately and efficiently.
•Strong interpersonal skills.                                                                  
•Highly responsible and reliable.
•Ability to work as a team player
•Willingness to work during odd hours, weekends as well as on public holidays.
•A clean certificate of character is a must.

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LUX* Grand Gaube

LUX* Grand Gaube

 

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  • Pointe Rejane, Grand Gaube, Riviere Du Rempart, Mauritius

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