Receptionist

We, So Sofitel, part of Luxury brand of one of the largest Hotel groups in the world, are looking for receptionist. Experience in hotel industry is an advantage

GUESTS RELATIONS

• Prepare welcoming letters of the following day and remitted same to Housekeeping Supervisor to place in respective room.
• Welcoming of arrival guest at the Greeting Pavilion, escorting guests and conduct check-in in room.
• Conduct hotel visit upon request of guests or any third party who wish to discover the hotel.
• Prepare daily events & arrival and departure list of the following day.
• Check out of guests and ensure all guests fill in the registration for A-Club.
• Enter profile of guest on system once a guest has check-in.
• Entertains guest request – organise taxi through security, wake up call, airport transfer, etc.
• Assist guests for any special events.

CASHERING

• Manage the cash float and always update on current currencies.
• Ensure billing instruction is adhere to as per departmental policy.
• Foreign exchange transation and paid out vouchers.
• Doing key card for guest as per hotel policy.
• Balancing the cash sales, credit sales and forex book.
• Makes postings for chargeable recreational activities, outings, medication, etc.

ONE TOUCH

• Answer telephone as per brand standard and always inform the recipient when passing a call.
• Receives,  record of all incomings and outgoings calls and ensure delivery of messages.
• Take a reservation and give the rate of each category of rooms and meal plan accordingly.
• Take request from guests and inform relevant departments for follow-up.
• Take guests orders from rooms and order through micros.