Outlet Manager
- Black River
- Not disclosed
- Permanent
- Added 17/04/2026
- Closing 17/05/2026
- Sarah Maloupe
At least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants Computer literale including hotel management system such as Opera, Micros, Win HMS… Fluent in English and French both written and spoken, a third language preferred
| Take part in training and implement accordingly | |||||||
| Conduct and ensure that employees receive adequate and satisfactory on-the-job training | |||||||
| Keep his superior informed about all unusual matters concerning any plans affecting his/her area | |||||||
| Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager | |||||||
| Play an active role in the team and ensure smooth and satisfactory hand-over between shifts | |||||||
| Assist in the building of an efficient team by taking interest in their welfare, safety and development | |||||||
| Assist the FNB / Resident Manager to carry out performance appraisal and to identify necessary training measures | |||||||
| Ensure proper grooming of team members as per standard | |||||||
| Coordinate & supervise activities to ensure optimum care and assistance to guests | |||||||
| Establish and maintain effective employee relations | |||||||
| Ensure high level of quality services are delivered to guests at all times | |||||||
| Handling and monitoring of guests complaints and the relevant follow up action required | |||||||
| Consult daily events to take note of number of guests for “mise en place” / to prepare arrival and special cocktail / “mise en place” of fruit platters in arrival rooms | |||||||
| Inspect set ups, including service station before the opening/ensure that guests’ requests are properly followed | |||||||
| Ensure the set up and ambiance of the outlet are as per standards | |||||||
| Participate in service of food and beverage items as and when required | |||||||
| Participate in Eco Standard/Sustainable Responsibility set by the hotel | |||||||
| Assist his superior in ensuring a proper manning during the shift | |||||||
| Assist his superior in managing the budget efficiently and effectively | |||||||
| Monitor leaves in respective outlet | |||||||
| Control of expenses (breakages, linen, materials, etc.) | |||||||
| Monitor the outlet’s operation equipment in collaboration with the responsible of the stewarding department | |||||||
| Conduct monthly inventory on materials used in the outlet / villas | |||||||
| Check and approves stores requisitions whilst ensuring par stock at the outlet are maintained | |||||||
| Submit at the end of each shift number of covers and sales figures to the F&B manager / night auditor | |||||||
| Ensure that all transactions regarding guests checks are dealt with | |||||||
| Ensure respective TMs are operating as per Quality Management System | |||||||
| Ensure respective TMs are operating as per S&H regulations and policies | |||||||
| Establish all quality procedures in collaboration with the quality manager and ensure the follow-up | |||||||
| Participate in daily briefings and debriefings with respective team members and attends daily F&B meeting | |||||||
| Ensure the quality of products and services delivered to guests | |||||||
| Ensure that all matters concerning TM are communicated to the F&B manager / HR manager | |||||||
| Supervise orders to rooms and liaise with the kitchen to keep up established standards | |||||||
| Organise breakfast / lunch / dinner operation | |||||||
| Comply with all the sustainability commitments and practices implemented within business units | |||||||
Veranda Tamarin Hotel
- Tamarin Bay, Royal Road, Tamarin, Mauritius, Tamarin, Mauritius