Handyman

To carry out the Preventive Maintenance of the entire Public Areas in the Hotel.

1. Meets and exceeds customer and team member expectations by providing Yes I Can! Service and teamwork.

• Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.                                                                                             
• Communicates effectively with customers, co-workers and Supervisors.
• Demonstrates teamwork by co-operating and assisting co-workers as needed.
• Meets the Can do Attitude standard.

2. Adheres to Hotel policy and procedures.

• Attends work on time as scheduled.
• Follows hotel standards regarding personal hygiene.
• Minimize dangers by following all safety rules and regulations.

3. Maintains a favorable reputation of the Hotel at all times.

4.Work Performed:In charge of maintenance of buildings and premises and performs other odd jobs;

• Inspects and provide Preventive Maintenance the Hotel. (All the points listed in the “Handyman” checklist should be used.)
• Prepare a weekly summary report of all the Public Areas inspected.
• Repairs in the Public/Guests Areas those defects, which would take less than 15 minutes in any particular task. (If the particular task is going to take more than 15 minutes, a Maintenance Repair Order must be made for the specialist Trade needed to complete the repair, such as Electrician, Plumber, and Carpenter etc. If the task has to be done by another department, the Handyman will also make a Maintenance Repair Order and send it to the appropriate department, such as Housekeeping etc.)

 5. Laws, Regulations and Policies.

• Follows all applicable laws, regulations and policies.

6. Health and Safety.

• Ensures that all potential and real hazards are reported immediately.
• Fully understands and implements where necessary the Hotel’s fire, emergency and bomb procedures.
• Follows emergency procedures to provide for the security and safety of guests and employees.
• Supports a safe Hotel by applying Hotel regulations and adhering to existing laws and regulations.
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

7. Responsibility and Authority.

• Ensures that self is familiar with the in-house facilities to assist guests.
• Informs and updates the Chief Engineer on problems and unusual matters.
• Attends meetings and training as required by the Chief Engineer.
• Assists colleagues when needed.
• Ensures guest satisfaction by performing duties such as attending to their requests and enquiries courteously and promptly.
• Accepts flexible working schedule when necessary for the Hotel’s uninterrupted service
• Is always updated on:

Experince: 

At least 1 year experince in hospitality Industry.