Guest Relations Officer / Customer Relations Coordinator

See Below Job Description

1. 1.     Guest Relations Officer / Customer Relations Coordinator

To ensure that all visitors and customers receive a cordial welcome to Toyota (Mauritius) Ltd and are channelled to the respective service providers within the shortest time possible and courteousness ..

Duties:

• Greet all customers/guests/visitors calling at the office in a hospitable and courteous manner and and attend to their requests,
• Develop, maintain and control customer relations through customer attention, support and internal networking to reflect the image and professionalism of the Company,
• Channel visitors to respective service providers within the shortest time possible and courteousness,
• Improve communication within the business by effectively operating the switch board and ensuring proper handling of all incoming and outgoing calls,
• Provide support to the sales team and other staff through provision of relevant information to customers and visitors calling at the office,
• To keep record of customers and other visitors calling at the office
• To prepare appropriate customers and visitors report.