Freight & Documentation Clerk

MSC (Mauritius) Ltd is looking for a dynamic and dedicated individual to join our team for immediate employment as Freight & Documentation Clerk.

Key Responsibilities

• Preparation, verification, and submission of inward vessel documentation to the authorities
• Monitoring of Customer information in MSC internal systems and management of Customer advisories
• Triger, follow and submission of invoices to customers
• Processing of payment and issue of receipts to Customers as per internal standards

• Assume documentary and customer service responsibility for all assigned shipments
• Provide timely and accurate response to customer inquiries regarding transportation milestones and shipment details
• Monitor and assist customers to make use of digital solutions

• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• To meet set KPIs and achieve agreed internal targets

 Profile and Qualifications

• Higher School Certificate or Baccalaureat
• Diploma or Degree from a recognized university would be an advantage
• Computer literate
• Experience in Shipping or Logistics Industry is an advantage
• Excellent communication and People skills
• Strong customer focus
• A team player

Prerequisite for the job

• Excellent written and verbal communication, both in French and English
• Be able to work outside normal working hours on weekdays and on Saturdays
• Multitasking ability and competent
• Conversant with Information technology and digitalisation