Head Waiter

Service daily restaurant operations and standards and assists waiters and hosts on the floor during peak meal periods. Strives to maximize the financial performance in areas of responsibility.

DUTIES AND RESPONSIBILITIES:

·         Service food and beverage in accordance with operating policies that he or she may help                establish.

·         Creates a positive team atmosphere among Team Members.

·         Treats all Team Members fairly, with respect.

·         Sets high standards for appropriate team behavior on shift.

·         Works with food and beverage staff to ensure proper food presentation and proper food-                 handling procedures.

·         Is capable of handling irate customers with a friendly/calm attitude.

·         Ensures product quality and great service.

·         Shows enthusiasm about guest within the restaurant.

·         Is flexible in dealing with changes/problems (e.g., being short staffed).

·         Has effectively forecasted restaurant needs.

·         Shifts priorities and goals as work demands change.

·         Priorities tasks effectively to ensure most important tasks are completed on time.