Fraud and Payments Executive

The Fraud and Payments Executive protects the company from fraud by reviewing transactions, performing KYC checks, managing chargebacks, investigating suspicious activity, and supporting fraud prevention strategies to ensure secure and compliant payment operations.

Fraud and Payments Executive

This position reports to the Operations Director. The Fraud and Payments Executive plays an integral role in protecting the company and its revenue through high-quality fraud and risk identification.

This person will also help the business in implementing and executing fraud strategies set by the business.

Fraud and Payments Executive Responsibilities: 

• Review pending transactions and make approve/decline decisions based on company policies
• Investigate suspicious behaviour/betting pattern inquiries from Customer Service executives
• Escalate suspicious fraud activities.
• Work with the sports risk team in identifying and mitigating risk and fraud
• Provide recommendations for policies and procedures regarding fraud-related items
• Verify customers using 3rd party search tools as per license conditions
• Where required, review chargeback/payment dispute reports, input data, and take appropriate actions, which may include disputing invalid chargebacks and flagging unauthorised order criteria
• Manage duplicate accounts and ensure terms and conditions are adhered to
• Review new and existing accounts for fraud in relation to system alerts
• Perform KYC checks and escalate any suspicious accounts.
• Review and Release transactions for customers in the given SLA period for multiple states
• Work closely with Fraud & Payments Manager, providing research for investigations and chargeback/payment disputes inquiries
• Support teams across the business to resolve inquiries in a timely and professional manner while providing superior service
• Assisting the Fraud and Payments Manager in investigations and filing SARs
• Monitor mobile-money-specific fraud (SIM-swap, USSD hijack, P2P scams)
• Conduct ad hoc risk investigations

Fraud and Payments Executive Requirements 

• 3+ years in gaming or fintech fraud & payments, with Africa-focused experience
• Have a solid knowledge of Fraud and Payments processes and platforms
• Experience working with high-volume processes
• Strong personal commitment to the delivery of excellent customer service;
• Strong leadership, strategic, problem-solving, and managerial capabilities
• Ability to work weekends and overtime as required

Personal Qualities 

• Proven Fraud and Payments experience within a similar position
• Excellent oral and written communication skills
• Data-driven decision-maker with strong business acumen
• Ability to multi-task & prioritise, with strong organizational skills
• Self-motivated team player with a collaborative and consultative style

Hours of Work

Monday – Friday 09:00 to 17:00

Duration

Full-Time