DevOps Support Engineer

This role is closely aligned with the DevOps team, handling recurring operational tasks while also providing opportunities to grow into a senior DevOps position through exposure to automation, CI/CD, and cloud technologies

Responsibilities

• Manage and support application environments, including deployments, upgrades, and maintenance.
• Perform recurring operational tasks such as build support, project configuration, and system administration.
• Collaborate with the DevOps team to ensure stability and reliability of infrastructure and services.
• Monitor and troubleshoot environment issues, escalating to DevOps engineers when necessary.
• Contribute to process improvements by documenting standard operations and identifying automation opportunities.
• Provide support coverage that complements global time zones.

 Growth Path

•  Gain exposure to DevOps practices, including automation, infrastructure-as-code, and pipeline management.
• Opportunity to transition into a DevOps Engineer role by developing skills in scripting, cloud architecture, and advanced automation.
• Clear career progression within the DevOps organization, with increasing responsibilities in scalability, innovation, and platform engineering.

 Minimum qualifications

• [Mid-Level] experience using CI/CD tools such as GitLab, TeamCity, Azure DevOps, or Octopus for build and deployment support
• 1+ years working with system support, operations, or environment maintenance
• 1+ years of experience with scripting languages such as PowerShell, Shell, or Python for task automation
• Experience with environment setup, system upgrades, and troubleshooting on Windows or Linux
• Ability to manage multiple operational tasks independently and ensure service continuity
• Good communication skills in English (Mandarin is a plus)

 Preferred qualifications

• Experience working with Cloud Services such as AWS or Azure
• Experience working with Infrastructure as Code tools such as Terraform, CloudFormation, or pipeline YAML files
• Exposure to Kubernetes and Helm for deployment management
• Experience supporting Jira/Confluence projects, permissions, and cross-team requests
• Working knowledge of MSSQL or MySQL databases for monitoring and basic maintenance Experience with Windows/Linux systems, with networking and security knowledge
• Understanding of DevOps practices and interest in developing automation and CI/CD skills to transition into a DevOps Engineer role