Customer service

KIindly see below description

Our client in Port Louis is looking for a Gateaway Customer Service

Monday to Friday

8:30 – 16:30

Saturday

8:30 – 12:30

Advantages

Transport

Insurance

Overtime

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering solutions.
• Maintain detailed records of customer interactions and transactions in CRM systems.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with other departments to resolve complex issues.
• Stay up-to-date on product knowledge, company policies, and system updates.
• Identify trends in customer feedback and share insights with the team.