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COFFEE SHOP MANAGER - LE SUFFREN HOTEL

Manages daily operation of the outlet to ensure delivery of high service standards

Core Responsibilities:

Responsible for the business performance of the outlet
Attends to guest complaints/requests and duly follow-up on same
Conducts inventory of the outlet & ensures close follow up on maintenance issues
Be fully compliant in regard to quality, hygiene and health safety regulations and requirements
Responsible for staff development through training and coaching
Assists in the preparation of the annual F&B budget in line with the hotel’s strategy, prepares forecasts and reaches desired revenues for his outlet

Profile

At least 3 years experience in a similar managerial position in the Food and Beverage Department
Certificate or Diploma in Hospitality Management with specialization in Food and Beverage or any equivalent qualification(s)
Customer Oriented with excellent communication skills (both French and English)
Extrovert and outgoing personality
Excellent organizational, problem solving and analytical skills, with an eye for detail
IT literate and ability to work under pressure
Autonomous with the ability to manage team performance

Ninety – Six Hotel Collection