Business Analyst – Airline Analytics

The Business Analyst – Airline Analytics is the functional link between our airline customers and our internal product, data-engineering teams.

Job Summary:

The Business Analyst – Airline Analytics is the functional link between our airline customers and our internal product, data-engineering teams.

You will translate Airlines business needs into clear requirements, steer dashboard design and champion user adoption.

The role is highly client-facing: you will run discovery workshops, deliver solution demos, host follow-up calls and support our Commercial team during pre-sales engagements.

The business analyst shall develop, implement, and maintain forecasting models, in collaboration with data engineers to predict future trends and outcomes.

Key Responsibilities:

Requirements & KPI Design

• Lead workshops with airline’s revenue management, pricing, commercial, finance, flight operations and cost control teams.
• Translate business needs into detailed requirements and KPI.

Client Demos & Pre-Sales Support

• Build and deliver compelling product demos and proof-of-concepts.
• Partner with Commercial on proposals, RFP responses and value-case storytelling (i.e., clearly explaining how our analytics will boost revenue, cut costs or improve operations).

Data Modelling & Integration

• Work with data engineers by defining data source requirements and contribute to the implementation of data models into a governed analytics layer.

Partnering on Forecasting & Advanced Analytics

• Collaborate with data engineering teams to define requirements, supply domain context, validate outputs and embed forecasting or optimization models into the analytics workflow 

Dashboard Development & Insight Storytelling

• Design intuitive dashboards and executive summaries that drive revenue and operational actions; iterate based on user feedback.

Testing & Quality Assurance

• Perform exhaustive tests and quality checks to guarantee data accuracy and reliability pre-production. 

Implementation, Documentation, Training & Change Management

• Plan roll-outs, run UAT sessions, develop user-friendly documentation, train end-users and champion adoption.
• Maintain up-to-date technical and commercial product documentation.

Post-Go-Live Support & Continuous Improvement

• Serve as a functional point of contact; triage tickets, monitor data quality and propose enhancements within a 24/7 operations context.

Qualifications & Skills

• Education – Bachelor’s in Data Science, Aviation, Engineering, Economics or related field.
• Experience – 3–5 years in analytics/BI
• 2+ years’ Experience in the Airline, Air Transport or Travel Industry is mandatory
• Client Engagement – Proven track record of running discovery workshops, delivering demos and supporting pre-sales or consulting engagements.
• Technical – Proficiency in one or more dashboarding tools (e.g., Power BI, Tableau); familiarity with Python or R is a plus.
• Domain Knowledge – Deep understanding of airline metrics and ability to interpret & analyze industry/provider specific structured data sources (Booking Inventory data, Competitive Intelligence Data, Flight Schedules, Cost Hypothesis, Budgeted Data, Departure Control System Messages, Ancillary Revenues etc.)
• Collaboration – Comfortable working hand-in-hand with data engineers to bring models into production.
• Stakeholder Communication – Able to present insights and technical concepts clearly to both business and technical audiences.
• Excellent communication skills — both verbal and written — in English and French
• Willingness to travel occasionally