Assistant Executive Housekeper

The Assistant Executive Housekeeper supports the Executive Housekeeper in managing daily housekeeping operations. The role ensures high standards of cleanliness, staff performance, guest satisfaction, and effective coordination with other departments.

KEY RESPONSIBILITIES

• Directs the work assignments of supervisory and non- supervisory personnel
• Informs other departments of housekeeping matters that concern them particularly the laundry department, the engineering department, F&B and the front office
• Establishes and maintains effective employee relations
• Identifies training needs and assists in developing and implementing training sessions
• Conducts training and re-training of all housekeeping personnel
• Conducts Audits of guest rooms, public areas and linen room
• Schedules routine inspections by supervisors of all housekeeping areas
• Ensures that out of order rooms are assigned as required
• Audits guest rooms and inspects linen room and public areas on a regular basis to ensure that all the furniture, facilities and equipment are clean and in good condition
• Maintains appropriate standards for dress, hygiene, uniforms appearance, posture, and conduct of housekeeping
• Tracks the progress of agenda items covered during departmental meetings
• Ensures that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests
• Helps to monitor and control department cost
• Helps to prepare housekeeping budget
• Maintains open channel of communication with the executive housekeeper on all matters affecting the housekeeping department
• Supervises outside contractors to ensure contractual compliance
• Helps to monitor and control housekeeping tasks such as lost and found, key control, and security emergency procedures that help to maintain the health and security of personnel and guests
• Handles other duties and projects as assigned

QUALIFICATIONS:

• NC3 or Diploma in Hospitality Management
• Minimum 2 years experience as Assistant Executive Housekeeper or similar role in the hospitality industry.
• Excellent communication skills, both English and French, verbal and written.
• Personal Qualities: Organisational Skills, Planning and good communication

 JOB KNOWLEDGE, SKILLS & ABILITIES

• Appear confident, well groomed and dressed in a smart casual manner
• Personality:  warm, welcoming and pleasant
• Act with integrity
• Firm management abilities with high influencing skills
• Strong Administration skills
• Creative and Innovative
• Hands-on approach to all operational aspects
• Excellent Communication Skills
• Initiative and Self-motivated
• Good computer skills
• Good Interpersonal Skills
• Good Leadership Skills
• Proficiency in Microsoft Office software:  Word, Excel and PowerPoint, as a minimum