Admissions Assistant

The Admissions Assistant supports student recruitment at Middlesex University Mauritius by attracting diverse, high-quality applicants and ensuring compliance with admissions policies and procedures.

Applicants are also requested to complete an application form which is available in the following link:

https://www.middlesex.mu/about-mdx-mauritius/work-with-us

JOB DESCRIPTION

Job Title:                    Admissions Assistant

Campus:                     Mauritius

Reporting to:             Admissions Operation Manager

Overall Purpose

The position of Admissions Assistant plays an important role in the operational aspects of student recruitment and admissions processes at Middlesex University Mauritius. The main objectives are to maximise the number of students admitted to our programmes and to continually increase the calibre, quality, and diversity of the student body. The postholder will be required to demonstrate competence in two distinct, yet complementary roles; persuading prospective applicants to study at Middlesex University Mauritius and complying with university admission procedures and policies.

Principal Duties:

• Ensure efficient and accurate processing of student applications and data entry into the MISIS system.
• To analyse qualifications of prospective students based on established university admissions standards, guidelines, and criteria, approving, or rejecting applications and where applicable making recommendations on offer letter conditions, including advanced placements and foundation courses.
• To work with other admissions team members ensuring that they are working to the agreed team and individual targets and to report on progress.
• To be the first point of contact for admissions operations staff in relation to queries about individual qualifications, pre-accreditation, or international qualification equivalence.
• To compile and submit periodically reports demonstrating progress on performance standards.
• To maintain effective working relationships with key stakeholders within the university (such as Campus Programme Coordinators, Student Administration, Finance, IT etc.) and external parties to achieve departmental objectives.
• To produce detailed statistics on potential and accepted applicants from the admissions database.
• Maintain an effective recording and filing system, including an active pending file, for all admissions activities whether electronic or hard copy.
• To ensure all enquiries by applicants made in person, by email, telephone and online platforms, is responded to in a timely and accurate manner.
• To provide excellent customer service and develop appropriate solutions to meet the needs of prospective students.
• To develop and supervise procedures that maintain regular contact/follow-ups with potential students.
• To maintain departmental databases as required, in accordance with university procedures and compile management reports. Monitor and improve client service to meet established targets.
• To work with other university departments (Student Administration, Campus Programme Coordinators, Support Services, etc) in creating successful student orientation/induction programmes.

Other Duties

• As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post-holder.
• Participation in major university events such as enrolment and induction, examination invigilation, and graduation ceremonies is expected.

• The above list is not exclusive or exhaustive and working as part of the Marketing and Admissions team. The postholder will be expected to work closely with all members of the team, provide cover and assistance when necessary, and participate within the team as requested in such areas as communication and general office organisation. Other duties and projects will be added as required by the Admissions Operation Manager.  

Flexibility

Please note that given the need for flexibility in order to meet changing requirements, the duties of this post and the role of the post holder may be changed after consultation.

PERSON SPECIFICATION

Job Title:        Admissions Assistant

Selection Criteria

Education / Qualifications - Essential

• Bachelor's degree and relevant work experience or equivalent combination of qualifications and relevant work experience.
• Experience in a busy customer service environment.
• Experience in customer service and/or with accounting, finance or data analytics field.

Skills / Knowledge – Essential:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills
• Demonstrated ability to persuade and influence customers
• Proven track record in leading customer service teams while maintaining a calm and professional approach when engaging with prospective students, parents, agents, and representatives, ensuring a positive and supportive experience throughout.
• Excellent time-management skills, with the ability to handle high-volume workloads during peak periods.
• Capable of prioritising tasks and meeting deadlines
• Excellent computing skills, including proficiency in MS Office (Word, Excel, Outlook) and database applications.
• Experienced in managing critical information systems and quickly adapting to new software tools.
• Familiar with the structure of the British education system and, ideally, other regional competitive systems.
• Commitment to quality, appreciation of cultural diversity and ability to maintain confidentiality.