Customer Service Agent

Working hours are from 12:00 PM to 8:00 PM, Monday to Friday, including weekends at a later stage.

Experience:

• Minimum of 2 years’ experience in a customer service role, ideally in a fast-paced, high-volume environment (mandatory).
• Experience handling customer inquiries via email and chat.
• Familiarity with CRM systems or customer support tools.
• Experience in fast-paced, multi-channel environments is an advantage.
• Proven ability to adapt quickly to frequent process changes and updates.

Skills & Competencies:

• Excellent written and verbal communication skills in English.
• Strong problem-solving and decision-making abilities, with the ability to respond quickly and effectively.
• Professional, empathetic, and patient in all customer interactions.
• Strong focus on meeting and exceeding KPIs, including quality, productivity, and response times.
• Ability to handle a high workload while maintaining accuracy and attention to detail.
• Adaptable and open to feedback, with a focus on continuous improvement.
• Strong time management and organizational skills, with the ability to work independently in a remote setup.
• Positive, proactive, and team-oriented, with strong collaboration skills.

Personal Attributes:

• Friendly, approachable, and customer-focused.
• Able to remain calm under pressure and handle challenging situations professionally.
• Resilient and able to perform effectively in a demanding, fast-paced environment.
• Reliable, punctual, and accountable.

Key Requirements:

• At least 2 years of customer service experience, preferably in a dynamic or fast-paced environment.
• Comfortable handling customer interactions via  email, and chat.
• Strong English communication skills (written and verbal).
• Quick thinker with solid problem-solving abilities.
• Self-motivated, dependable, and able to work independently from home.
• Experience working with strict SLAs and performance targets is highly preferred.
• Open to feedback and committed to continuous improvement.
• This is a demanding campaign and requires candidates who are highly reliable, adaptable, and comfortable working in a constantly evolving environment.
  
  
  

  If you meet the above criteria, we encourage you to apply.
  
  
  

  How to Apply:

  Interested candidates are invited to use the apply feature above.

  Please feel free to check us out at Careers (resolvable.com). However, please note our web team won't be able to support. Applicants need to submit their applications here. 

  We will reach out to candidates by Thursday April 23rd 2026. If you do not receive a response from us by that date, please consider your application unsuccessful. Thank you for your interest in this opportunity.