Payments & Reconciliation Officer - iGaming Industry

The Payments & Reconciliation Officer manages and reconciles high-volume payment flows across multiple iGaming platforms, ensuring transactional accuracy, strong cashflow control, anomaly detection, and close coordination with payment providers, tech teams, and the CFO’s office.

Key Responsibilities

• Manage and reconcile daily transactions across multiple systems, payment gateways, wallets, and MNOs.
• Monitor payment inflows and outflows to ensure accuracy, completeness, and timely settlement of funds.
• Liaise with Mobile Network Operators (MNOs), payment service providers, and aggregators to resolve discrepancies and settlement issues.
• Analyse transaction data to identify anomalies, fraud risks, delays, and system inconsistencies.
• Produce forecasts and projections for transaction volumes, cashflow, and settlement performance.
• Manage and optimise cashflow across multiple platforms and jurisdictions.
• Prepare daily, weekly, and monthly reconciliation and performance reports for senior management and the CFO.
• Collaborate closely with Technology, Product, and Risk teams to improve payment flows, system stability, and reliability.
• Support the implementation and testing of new payment methods, wallets, and integrations.
• Ensure compliance with internal controls, financial policies, and applicable regulatory requirements.
• Continuously improve reconciliation processes, automation, and reporting efficiency.

Required Skills & Experience

• Strong understanding of digital payments, wallets, and iGaming payment ecosystems.
• Proven experience working with MNO billing, aggregators, PSPs, and multi-system reconciliations.
• Demonstrated ability to manage large transaction volumes with a high level of accuracy.
• Strong analytical skills, including experience with forecasting, trend analysis, and anomaly detection.
• Solid knowledge of cashflow management and settlement cycles.
• Comfortable working across multiple platforms, dashboards, and reporting tools.
• Strong coordination and communication skills, particularly when working with Technology teams and Finance/CFO leadership.
• High attention to detail with a proactive, problem-solving mindset.
• Advanced Excel or Google Sheets skills; experience with SQL, BI tools, or automation is an advantage.

Preferred Qualifications

• Experience in iGaming, fintech, payments, or other high-transaction digital environments.
• Familiarity with APIs, reconciliation tools, and payment monitoring systems.
• Knowledge of fraud prevention frameworks and risk control processes.

What Success Looks Like

• Accurate, timely, and fully balanced reconciliations across all systems.
• Clear visibility into cashflows, settlement timelines, and provider performance.
• Early identification and resolution of anomalies, discrepancies, and risks.
• Strong collaboration between Finance, Technology, and external payment partners.
• Scalable, efficient, and increasingly automated payment and reconciliation operations.