IT Support Officer

We are seeking a proactive IT Support Officer to provide daily technical support. The role offers exposure to AI, automation, and digital initiatives while assisting the IT Systems Lead. Ideal for a motivated learner eager to grow skills over time.

Key Responsibilities

IT Support & Operations

• Provide first- and second-level technical support to end users.
• Install, configure, and troubleshoot hardware, software, and peripherals.
• Support operating systems, productivity tools, email, and collaboration platforms.
• Manage user accounts, access permissions, and basic security tasks.
• Maintain documentation for IT procedures, issues, and resolutions.
• Escalate complex technical issues to the IT Systems Lead when required.

Systems & Infrastructure Support

• Assist with routine maintenance of IT systems, networks, and cloud services.
• Perform system checks, updates, and basic monitoring tasks.
• Support backup processes and cybersecurity best practices.

AI & Automation (Learning & Support Role)

• Support the IT Systems Lead on AI and automation initiatives in a learning capacity.
• Assist with small, well-defined tasks such as testing, documentation, data preparation, and basic configuration.
• Help monitor automated processes and report issues or improvement opportunities.
• Gradually take on more responsibility as skills and confidence develop.
• Participate in training, knowledge-sharing sessions, and hands-on learning related to AI and automation tools.
• Follow established guidelines and instructions rather than independently designing solutions.

Learning & Development

• Demonstrate a strong willingness to learn new tools, systems, and technologies.
• Actively seek feedback and guidance from senior IT staff.
• Show continuous improvement in technical capability over time.