Client Relationship Officer

Provides administrative and operational support to corporate health insurance clients, encompassing policy administration, client correspondence, renewals coordination, and service follow-up in accordance with established procedures.

Main Duties :

• Manage and service an assigned portfolio of corporate health insurance clients, ensuring high service quality and client relation.
• Launch and analyse annual tender exercises and proposals with insurers and clients.
• Prepare clear and structured tender analysis reports and renewal summaries for client presentation and decision-making.
• Coordinate annual renewals, policy endorsements, and contractual documentation with insurers and internal teams.
• Act as the primary operational contact for clients, handling inquiries, service requests, and issue resolution with agreed SLAs.
• Ensure compliance with regulatory, KYC, and internal governance requirements.
• Maintain accurante client records, reports, and portfolio data in internal systems.

Skills/Qualifications :

• Diploma in insurance or equivalent qualifications.
• At least 5 years' experience in insurance or insurance broking, with proven exposure to corporate health isurance portfolios.
• Demonstrated experienced in insurance tenders, proposal analysis, and renewal negotiations.
• Strong analytical skills.
• Solid understanding of corporate health insurance products, policy administration, and renewal processes.
• Good negotiation and coordination skills.
• High attention to detail and strong documentation skills.
• Excellent communication skills.
• Ability to manage multiple tenders, renewals, and client files simultaneously.
• Proficiency in MS Office tools, especially Excel and PowerPoint.