IT Support & Social Media Coordinator

Key Responsibilities

1. IT Support & Infrastructure

• Troubleshooting: Provide day-to-day technical support for hardware (PCs, Macs, printers, phones) and software (Microsoft 365, Zoom, specialized apps).
• Network Maintenance: Ensure office Wi-Fi and internet connectivity remain stable; manage basic router and server settings.
• Onboarding: Set up workstations, email accounts, and software permissions for new hires.
• Inventory Management: Maintain an organized log of company hardware and software licenses.
• Security: Ensure all devices have updated antivirus software and follow company data security protocols.

2. Social Media & Community Management

• Content Upload: schedule, and publish daily/weekly posts across [LinkedIn, Facebook, Instagram, etc.].
• Membership Management: Monitor and manage private groups or community memberships, ensuring new members are vetted and rules are followed.
• Engagement: Respond to comments and direct messages in a timely and professional manner.
• Growth: Track basic analytics (reach, engagement) and suggest ways to grow our online following.

Requirements & Qualifications

• Technical Skills:
• Proven experience in IT Support or a similar technical role.
• Proficiency with Windows/Mac OS and Microsoft 365 Suite.
• Basic understanding of networking (TCP/IP, DNS, Wi-Fi configuration).
• Social Media Skills:
• Experience managing professional business pages (not just personal accounts).
• Familiarity with scheduling tools (e.g., Buffer, Hootsuite, or Meta Business Suite).
• Basic graphic design skills (Canva or Photoshop) would be a plus.
• Soft Skills:
• Patience: Ability to explain technical issues to non-technical staff.
• Organization: Excellent time management to balance immediate IT fixes with content deadlines.
• Communication: Strong written English for social media copywriting.