French Customer Service Associate

HR Service Delivery is a process under Talent & HR

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HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes: Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding Management.

Role expectations are:

• processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools.

• demonstrates knowledge of processes and related systems to effectively perform their responsibilities.

• solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.

Specific requirements:

• Solves situations related to policies and holders /clients/ third party providers/collaborators queries with the help of specific HR procedures
• Ensures the accuracy of the documents processed according to the norms / objectives set by the direct manager
• Update processes and procedures reflecting the acknowledged changes
• Develops good client relationships and raises in time the risks related to client management / satisfaction
• Subject to regular local supervision of progress against results.
• Proactively performing preventive quality controls and taking corrective actions when errors occur.

General requirements:

•Update and maintain various systems/tools per standard process documentation

•Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support)

•Audit own data entry for accuracy and applying the necessary corrections

•Conduct data verification to ensure the required result

•Respond to various requests for information, as needed. Escalate to supervisor as appropriate

•File, archive and retrieve documents (paper-based and electronic) using filing standards

•Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.

•Respond to information requests by searching, summarizing research results and compiling in requested format

•Follow established policies, procedures and methods

•Participate in process improvement initiatives or special projects as assigned

•Meet established goals and objectives. Meets metrics communicated by direct manager.