We are looking for a dynamic, customer-focused professional to ensure seamless handling of guests from arrival to departure. You need to have strong operational skills, in-depth destination knowledge, while finding the best solutions to guarantee exceptional guest experiences.

What you’ll do:

• Oversee reservations: verify all bookings and updates are correctly entered in the system, including last-minute changes.

• Ensure smooth ground operations: check driver assignments, confirm excursions with suppliers, and coordinate with field teams.

• Coordinate communication: make sure representatives and guests stay connected through proper channels (e.g., WhatsApp).

• Apply destination expertise: advise on hotels, excursions, and local experiences to enhance guest stays.

• Manage documentation: ensure welcome letters, activity confirmations, and guest amenities are prepared accurately.

• Assist in handling complaints: assist in resolving guest concerns promptly and propose the best possible solutions.

• Track and report: maintain a daily operational checklist, share updates with management, and suggest improvements.

What we’re looking for:

• Proven experience in operations and customer service.

• Sound knowledge of Mauritius: hotels, excursions, and local services.

• Fluency in English and French (additional languages an advantage).

• System-friendly, detail-oriented, and able to prepare reports.

• Skilled in problem-solving and complaint handling, with a calm and solutions-driven approach.

• A natural communicator and team player, able to liaise across departments.

• Flexible, proactive, and passionate about delivering memorable guest experiences.

• Meticulous – careful in verifying accuracy and consistency - quality control.

• Performance monitoring skills – able to track, evaluate, and improve operations.

• Must hold a valid driving license.