Working Hours

Shift system:

Shift 1 – 8h30 am to 17h00 pm (in office)

Shift 2 – 16h00 pm to 00h30 am (WFH)

Shift 3 – Midnight to 09h00 am (WFH)

Sundays & Public Holidays:

Work from home – (As per Shift system)

Responsibility

• Manage large amounts of inbound and outbound calls in a timely manner and initiate follow up where necessary.
• Ensure customers queries are answered with the aim of a first time resolution and any unresolved query is escalated to management accordingly.
• Provide the best Customer Care experience to all customers.
• Assist in the resolution of customer service issues or complaints.
• Assists in the development of feedback or complaints procedures for customers to use.
• Document all call information on the company database to keep each customer record updated.
• Ensure positive and excellent customer experience

Profile

• School leavers certificate
• Strong phone and verbal communication skills along with active listening
• Previous experience in a call centre environment will be an advantage
• Excellent data capture and keyboard navigation skills
• Customer focus and adaptability to different personality types
• Able to work on a roaster basis (night shift)