Workforce Planning Analyst
- Moka
- Not disclosed
- Permanent
- Added 16/12/2025
- Closing 15/01/2026
As a Workforce Planning Analyst, you will play a key role in shaping and maintaining workforce management capabilities across our global Compass platform. Your mission: to ensure fair and structured rostering, improve resource allocation, and support operational excellence.
Workforce Planning Analyst – Compass
Are you passionate about optimizing resources and driving operational efficiency? Join International SOS, a global leader in health and security services, as a Workforce Planning Analyst for our Compass platform.
What You’ll Do
- Define and implement workforce management practices across multiple platforms.
- Develop accurate forecasts and schedules based on historical data and client needs.
- Monitor call queues and staffing levels to meet service targets.
- Train teams on WFM tools and best practices.
- Partner with operations and medical teams to optimize resource utilization.
- Provide insights and recommendations through data analysis and reporting.
What We’re Looking For
- Experience: 3+ years in workforce management within a call/contact center environment.
- Hands-on experience with WFM software and scheduling tools.
- Strong analytical, organizational, and time-management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in Microsoft Office and familiarity with telephony or omni-channel solutions.
Why Join Us?
At International SOS, you’ll be part of a global team committed to making a difference. We offer a dynamic work environment, opportunities for growth, and the chance to contribute to a mission that truly matters.
We offer:
- Good salary package
- Fully sponsored medical coverage
- Private pension plan
- Inspiring working environment with lots of career growth opportunities.
- Training and development required to succeed.
- Opportunity to team up with great professionals to deliver.
Interested to join our team in Mauritius - We encourage you to apply by submitting your updated resume/CV, highlighting your relevant experience, qualifications, and specific areas of interest.
To discover how you could make a difference, every day, visit: internationalsos.com/careers
International SOS African Services Ltd
- The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius
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