Head of Internal Control

The role aims to safeguard company assets, maintain quality standards, and promote a culture of accountability across the organization.

1.1 Departments Under Internal Control Scope

• Sales & Aftersales
• Planning & Scheduling
• Stockkeeping & Inventory
• Warehousing & Delivery
• Fleet & Logistics
• Finance & Accounts
• Contact Centre
• Customer Experience
• Information Technology (IT)

1.2 A description of your main scope of services, however not exhaustive, is detailed below:

1. Internal Auditing & Compliance

• Overview and schedule spot-check and surprise audits across all departments.
• Ensure 100% adherence to company policies, SOPs, and regulatory requirements.
• Test the veracity, check accuracy and integrity of financial, operational, and customer service records.

2. Risk Management & Internal Controls

• Perform risk assessments on key processes (sales, logistics, IT security, financial controls).
• Recommend and monitor risk mitigation measures to minimize operational and financial risks.
• Detect and investigate irregularities, fraud, or policy breaches.

3. Quality & Standards Monitoring

• Audit customer experience standards, contact centre performance (response time, resolution quality).
• Review service delivery quality during aftersales, delivery, and installation processes.
• Ensure IT systems and ERP controls maintain data integrity and security compliance.

4. Process & Efficiency Improvement

• Identify process gaps and inefficiencies; propose streamlined workflows.
• Recommend best practices for cost optimization and improved productivity.
• Support digital transformation and automation initiatives with control mechanisms.

5. Reporting & Recommendations

• Prepare detailed audit reports for the board of directors with findings, risk assessments, and action plans.
• Track implementation of corrective actions and report progress regularly.
• Present periodic summaries to the Board when required.

6. Training & Compliance Awareness

• Conduct awareness sessions on internal controls and compliance standards.
• Provide recommendations for training programs based on audit findings.

7. People Management

• Lead a team of Inventory control and Internal Auditors
• Maintain high team motivation, professionalism, and adherence to audit standards.

1.3 Key Performance Indicators (KPIs)

• Completion of annual audit plan within timelines.
• Resolution rate of audit findings within agreed deadlines.
• Reduction in operational inefficiencies and compliance gaps.
• Accuracy and quality of audit reports and recommendations.

1.4 Qualifications & Experience

Education:

• Bachelor’s Degree in Accounting, Finance, Audit, Business Administration, or a related field.
• A professional qualification such as ACCA, ACA or equivalent will be a strong advantage.
• A Master’s Degree in Business, Finance, or Risk Management would be an asset.

Experience:

• Minimum 5 to 8 years of progressive experience in internal audit, financial control, or risk management roles.
• Proven track record in conducting operational and process audits across multiple functions (finance, logistics, sales, IT, etc.).
• Experience within a retail, distribution, or FMCG environment preferred, with exposure to high-volume transactions and inventory-driven operations.
• Hands-on experience with ERP systems (e.g., SAP, Microsoft Dynamics, Odoo, or equivalent) and data analytics tools for audit and reporting purposes.
• Demonstrated experience in designing and implementing internal controls, compliance frameworks, and risk management policies.
• Exposure to fraud detection, investigation, and compliance reviews is highly desirable.
• Experience in leading small audit or control teams and collaborating with senior management to drive corrective actions.

Key Competencies:

• Strong analytical, investigative, and problem-solving skills.
• High ethical standards, confidentiality, and integrity.
• Excellent report writing and presentation skills.
• Proficient in MS Office tools, particularly Excel and PowerPoint.
• Strong interpersonal and communication abilities to influence at all levels.
• Ability to work independently and manage multiple audits simultaneously.

1.5 Skills & Competencies

• Strong analytical, investigative, and problem-solving skills.
• High level of integrity, independence, and confidentiality.
• Excellent communication and report-writing skills.
• Knowledge of ERP systems, IT controls, and data security standards.
• Ability to work cross-functionally and maintain objectivity.

1.6 Working Relationships

• Collaborates with Heads of Departments across all functions (Sales, Aftersales, Operations, Logistics, Finance, IT, CX, HR).
• Reports directly to the CEO and provides strategic insights on risk, compliance, and operational efficiency.