Waiter, Tapasake

Ensure that all guests are served to the hotel’s standard in the Restaurant / Bar / Lounge areas and guest room when assigned in Room service.

Job Summary:

Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotel’s standards in a friendly, timely and efficient manner.

Key Duties and Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change. 
• Performing basic cleaning tasks as needed or directed by supervisor. 
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co - ordinate with kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Assume runner role when required by direct supervisor.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. 
• Resetting of tables after guests meals, to accommodate next seating.
• Properly open and pour wine at the tableside. 
• Adhere to grooming and appearance standards consistently. 
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Assist with stocking and maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.

About You

The candidate should have an experience in the same role in an International Ultra-Luxury Resort and must be fluent in written and spoken English and French. Food handler’s certificate is a must.