Waiter

Position Summary The F&B Waiter ensures the highest standards of hospitality and guest service in the hotel’s restaurants, bars, and outlets.

Key Responsibilities

Operational Excellence

• Welcome guests warmly and escort them to their tables.

• Take food and beverage orders accurately and efficiently.

• Serve meals and beverages in accordance with hotel standards.

• Ensure tables, side stations, and service areas are properly set up, clean, and well maintained.

• Check all cutlery, crockery, glassware, and service equipment before use; report and minimize breakages.

• Follow hygiene, grooming, and safety procedures as per hotel SOPs.

• Attend daily briefings, training sessions, and departmental meetings.

Guest Service & Satisfaction

• Provide attentive, courteous, and personalized service to all guests.

• Anticipate guest needs and handle requests or complaints promptly, escalating when necessary.

• Maintain guest satisfaction by ensuring a professional and friendly atmosphere.

• Inform and guide guests about menu items, daily specials, promotions, and hotel services.

• Encourage guest feedback and communicate suggestions to management.

Financial Contribution

• Promote and upsell menu items, beverages, and hotel promotions.

• Ensure accurate billing and cash handling procedures.

• Maintain proper records of beverage stock and report discrepancies.

• Assist in controlling costs by minimizing waste and breakages.

Teamwork & Growth

• Work closely with colleagues and support other departments when required.

• Maintain punctuality, discipline, and professionalism at all times.

• Participate in training programs to enhance skills and service quality.

• Contribute positively to a respectful, supportive, and service-oriented team culture