Travel Planner (Hotel & Flights)

We are looking for a Travel Planner to join our Direct Sales Department in Mapou on a permanent basis. This role will be fully dedicated to selling hotel & flight packages.

• Engage in comprehensive training to master our services, applying this knowledge to enhance guest interactions effectively.
• Address and resolve client inquiries, both for in-house and external activities, proactively identifying opportunities to increase revenue.
• Provide tailored support via phone, email, and live chat, understanding and responding to individual holiday needs.
• Follow up consistently on communications such as quotes to maintain engagement with potential guests.
• Recommend and upsell optimal room categories and additional services to elevate the guest experience and generate higher revenue.
• Ensure prompt and accurate responses to guest inquiries, maintaining availability after hours and on weekends when necessary.
• Maintain thorough and up-to-date records of customer transactions and interactions, alongside detailed pricing and services information.
• Utilize Salesforce for accurate management of guest data and to address complex service issues by directing them to the appropriate resources.
• Conduct administrative duties efficiently using designated tools and provide regular performance feedback to senior management.
• Stay informed about all current and upcoming promotional activities and sports or tourism opportunities to enhance guest recommendations.

• Certification in Sales or a related field is highly preferred
• Knowledge of the airline industry is an advantage, but not required
• Proven sales skills with the ability to convert client needs into bookings
• Excellent communication skills (phone and email)
• Proficiency in booking tools (GDS / CRM / Booking Engine)
• Fluency in English and French, both written and spoken, is a must
• Highly organized, detail-oriented, and able to manage tasks effectively under pressure