Telecom Engineer

We are looking for a Telecom Engineer to join our Team.

Position: Engineer– Telecom

Experience: 1- 5 years

Project: Alcatel – EPS

Shift: 9 hours shift between 8am to 6pm (Central European Time Zone)

Job Location:  Mauritius

Roles and Responsibilities:

1. Process Adherence and Activities

• Troubleshoot all Level 1/2 cases from the customers.
• Focus on customer satisfaction.
• Document all communication with customer in the CRM.
• Manage backlog efficiently.
• Notify/Discuss/Escalate with Senior L2/ATAC/TL/Manager on SR's that require assistance.
• Plan and constantly work on upgrading technology and product expertise.
• Contribute to the knowledge base.
• Understand the SLA’s and work/align style of working towards meeting them.
• Be aware of KRAs and make sure KRAs are met.

      2. Technical:  Analog and Digital Telephony, Voice Networking (QSIG/DPNSS), VOIP, PBX,              WINDOWS OS, Networking, Routing, WAN

Education and Work Experience

• Education: Diploma Holder or Graduate related to Information Technology and/or Engineering courses

 Required Skills

• Fluency in both French and English
• Ability to work efficiently in a highly demanding team-oriented and fast paced environment.
• Ability to communicate and empathize with all levels of customers – executives, end users
• Self-motivated with the ability to dive right in, be effective and make a difference