Spa Receptionist

Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for delivering a warm welcome, managing reservations, and ensuring smooth day-to-day spa operations.

Key Responsibilities:

• Greet all guests warmly and professionally, ensuring they feel welcome and comfortable.

• Handle all spa reservations, bookings, cancellations, and schedule changes efficiently.

• Provide detailed information about spa treatments, packages, promotions, and retail products.

• Manage guest check-in and check-out processes, including billing and payment procedures.

• Maintain accurate records of appointments, guest profiles, and service history.

• Ensure the reception area and guest lounge remain clean, organized, and inviting.

• Assist therapists with smooth guest flow, ensuring appointments run on time.

• Promote spa services, memberships, and retail products to maximize revenue.

• Handle guest inquiries, requests, and complaints promptly and professionally.

• Coordinate with housekeeping and therapists to maintain readiness of treatment rooms.

• Monitor stock levels of reception supplies and retail products, reporting shortages when necessary.

• Follow all hotel and spa policies, procedures, and grooming standards.

• Uphold the service culture and values of Ocean’s Creek Beach Hotel.