Scheduling Coordinator

SGS (Mauritius) LTD is actually hiring a Scheduling Coordinator

Key Responsibilities:

Audit Process Management – Schedule, coordinate, and monitor audits in compliance with accreditation standards and relevant internal processes.
Client Engagement – Maintain strong client relationships, address inquiries, and resolve issues to ensure a seamless certification journey.
Quality Assurance & Reporting – Track performance, generate reports, and identify areas for continuous improvement.
Knowledge Management – Stay updated on certification standards and internal procedures to effectively support the team and clients.

Profile:

3+ years in a customer service or client-facing role (preferably in a certification body or regulated industry)
2+ years of experience in scheduling or administration within a certification/compliance environment
Familiarity with certification standards is highly desirable
Degree or diploma in Business Administration, Customer Service, or related field

Required Skills:

✔ Strong leadership and people management skills
✔ Excellent communication, problem-solving, and conflict resolution abilities
✔ Highly organized with strong multitasking and time management skills
✔ Analytical mindset with process improvement capabilities
✔ Customer-focused and able to build strong professional relationships
✔ Skilled in decision-making, negotiation, and collaboration across teams
✔ Proficient in Microsoft Office (Word, Excel, Outlook)