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Spa Manager

The Lux Collective is hiring for the position of SPA MANAGER based at SALT of palmar, Mauritius.

The successful incumbent will be responsible to:

Oversee the effective and efficient day-to-day operations of the Spa at the resort.
Actively participate in budgetary preparations and cost control throughout the operational departments whilst maximizing revenue and profitability.
Provide assistance and guidance to our Guests and ensure that high standard of service is maintained by the Spa Therapists at all times.
Actively participate in budget preparation for the Spa and ensure that the set financial targets for the department are met.
Maximise sales opportunities and revenues through Spa visits and consultations.
Advise Guests on the various packages and treatments offered .
Develop knowledge and competencies of subordinates by providing on-the-job training and coaching.
Monitor and ensure that all treatment rooms are cleaned and properly maintained in accordance with the hygiene, health and safety guidelines.

QUALIFICATIONS

At least Higher School Certificate or equivalent qualifications.
Tertiary education at Degree Level in Leisure Management from a recognised institution or equivalent qualifications. Postgraduate qualifications in Management or related fields would be a definite advantage.
Recognised qualifications in Spa/ Beauty Therapy: CIBTAC or CIDESCO.

PREVIOUS EXPERIENCE

A minimum of 10 years of working experience in Spa Management preferably in a 5 star resort.
A minimum of 3 years working experience in a similar management position, preferably with luxury international brands.
At least 5 years of working experience in training Spa Team Members.
Knowledge and experience with integrated wellness approaches.

OTHER REQUIREMENTS

Passionate about service.
High levels of integrity.
Strong managerial and administrative abilities; a task master with excellent organisational and analytical skills.
Proactive, dynamic, flexible and professional attitude with strong interpersonal and customer service skills.
Strong Project Management skills.
Outstanding sales capabilities.
A strong eye for detail.
Organisational, financial and analytical skills.
Ability to identify problems and provide solutions.
Ability to manage time and tasks independently in order to meet set deadlines.
Organised, able to multitask and detail oriented.
Excellent verbal and written communication in both English and French languages.
Strong knowledge in Microsoft Office package.
A clean certificate of character is a must.

The Lux Collective Ltd