Reservation Agent

We are looking for talented individuals to join our SO team.

• Understand the key principles of Sofitel Pricing Strategies and Revenue Management
• Retail, Corporate, Leisure, Group, Other.
• Rate Restrictions, hurdles and availabilities.
• Maximise rooms revenue through the conversion of telephone calls into sales;
• Utilize effective up selling techniques;
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader;
• Be fluent on all hotel products and services;
• Handle faxes and emails pertaining to rooms reservations;
• Be fully conversant with all market segments and rate plans used across all distribution channels;
• Be flexible in sales technique through offering the right product to the right customer at the right time;
• Review Res Booked Report daily, as well as arrival reports for the short term, to ensure guest satisfaction and reservation accuracy;
• Handle customer queries and complaints relating to Rooms Reservations;
• Actively enrol and/or identify  Preferred Guest Members to develop brand loyalty;
• Actively enrol  Members to develop brand loyalty;
• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required;
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies;
• Support the Reservations Manager and/orRevenue Managementleader with special projects as required;