Services Coordinator IV

As this is a newly set up Service team, the incumbent must be able to provide a helping hand to internal and external stakeholders/customers following the VAS procedures and process.

Location:The successful candidate will have the opportunity to work in a hybrid environment; working remotely as well as at the closest office location. 

About the opportunity 

Our Mauritius Value Added Services is looking for new individuals to join our team as Value Added Services as Service Coordinators.  As this is a newly set up Service team, the incumbent must be able to provide a helping hand to internal and external stakeholders/customers following the VAS procedures and process. 

What you’ll get to do 

• Work with a Customer Success team to triage Value Added Services (VAS) client requests.
• Interact with clients regarding updates on their requests through chatter in CSA .
• Maintain, monitor and upkeep of Value Added Servicescase status in CSA.
• Collaborative with various stakeholders (internal/external) to investigate client requests.

What’s in it for you 

• Encouragement to be the best version of yourself at and away from work:
  • YOUnity diversity and inclusion programs
  • Amazing time away from work programs 
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
• Recognition for your contributions through excellent pay, perks, and rewards
• Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
• Opportunities to fuel your career growth through numerous internal and external programs and events

 Skills and experience we value 

• Experience in customer service
• Exposure to basic project management principles
• Proficient in Microsoft Office products
• Ability to deal with multiple clients at the same time
• Good computer skills, including MS Office suite. 
• Ability to work autonomously, with a high level of initiative.
• Excellent problem-solving skills, think outside the box. 
• Excellent communication skills, with a high level of written and verbal English
• French language skills an asset
• Knowledge of CSA an asset
• Experience with Dayforce an asset

What would make you really stand out 

• Positive attitude and adaptability
• Incumbent needs to be calm and patient in repeating explaining the process and procedures to both internal and external stakeholders/ customers. 
• Experience in a fast pace environment is an advantage for this position.